Last updated: 15 August, 2025 Applies to: Neocentric Technologies Pvt. Ltd., https://cielora.com/ (“we”, “us”, “our”)
1) Scope
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase from https://cielora.com/, contact us, or interact with our services, apps, or marketing.
We share data with trusted vendors strictly to run our business:
Payments: COD.
Fulfilment & logistics: popular brands.
IT/analytics/ads: hosting, analytics (e.g., Google Analytics), email/SMS platforms, advertising networks.
Affiliates: we track referrals via IDs/cookies.
Legal & fraud prevention: as required by law or to protect rights/security. We do not sell personal information. If your local law defines “sell”/“share” for cross-context ads, see your rights below.
6) Cookies & Similar Tech
We use necessary, functional, analytics, and advertising cookies. Manage preferences via our Cookie Settings link or your browser. Disabling certain cookies may impact site functionality.
7) Data Retention
We keep data only as long as necessary for the purposes above, including legal/accounting requirements. Typical retention:
Orders & invoices: 5 years.
Accounts: while active + 1 years after last activity.
Marketing: until you unsubscribe or request deletion.
8) Security
We use administrative, technical, and organizational measures appropriate to risk (HTTPS, restricted access, encryption where applicable). No method is 100% secure.
9) Your Rights
Depending on your location, you may have rights to access, correct, delete, port, restrict, or object to processing; to withdraw consent; and to opt out of targeted advertising or data sales/sharing. Request via info@cielora.com. We may verify identity before responding.
10) Children
Our services are not intended for children under 18. We do not knowingly collect their data.
11) International Transfers
Where data moves outside your country, we use safeguards permitted by law (e.g., contractual clauses).
